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About the Author
Kevin
Kevin is a payment processing consultant at Brookside Payments. He reads merchant statements for a living, which is exactly as glamorous as it sounds. He writes about what processors do, what they hide, and what happens when a merchant finally asks the right question. Based in Florida, most of his work happens over the phone and across the kitchen tables of business owners who just want a straight answer.
Published Articles
Industry Insights · April 7, 2026
Gary Grabbed a Case of Toilet Paper and a Payment Processor. One Was a Bargain.
Elavon reviews were the last thing on Gary’s mind when he stopped at the kiosk. He owns an HVAC company…
Merchant Tips · April 6, 2026
Most Merchants Never Ask. That Is Why the Rate Never Changes.
Merchant Tips Most Merchants Never Ask. That Is Why the Rate Never Changes. The simplest way to reduce processing rate…
Industry Insights · April 6, 2026
Diana was locked into unsavory contract conditions with Clover. Here is what merchants switch to.
Industry Insights Diana Did Not Know the POS and the Processing Were the Same Thing Diana owns a cupcake shop…
Risk & Fraud Prevention · April 5, 2026
The Money Was Already Gone Before You Got the Notice.
Risk & Fraud Prevention The chargeback process starts the moment a cardholder calls their bank — not when you find…
Industry Insights · April 5, 2026
They Promised Transparency. Then Came the Infrastructure Fee.
Heartland complaints all start the same way — a merchant who signed up years ago, trusted the Merchant Bill of…
Fees & Interchange · April 4, 2026
His Processor Knew. They Just Never Said Anything.
Fees & Interchange His Processor Knew. They Just Never Said Anything. The CEDP program and level 3 data are among…
Industry Insights · April 4, 2026
The Call Went to Voicemail. Again. And Again.
CardConnect problems all start the same way — a merchant who needs help and can’t get anyone on the phone.…
Risk & Fraud Prevention · April 3, 2026
Your Money Is in Your Account. You Just Can’t Have It Yet.
Risk & Fraud Prevention Your Money Is in Your Account. You Just Can’t Have It Yet. A merchant account reserve…
Payment Technology · April 3, 2026
You’re Probably Paying a Fine Right Now for Something That Takes an Hour to Fix
Payment Technology You’re Probably Paying a Fine Right Now for Something That Takes an Hour to Fix Most small merchants…
Risk & Fraud Prevention · April 2, 2026
Marcus Did Everything Right. They Canceled Him Anyway.
High risk merchant account explained — what makes a business high risk, how processors determine risk, what to expect from…