💳
About the Author
Kevin
Kevin is a payment processing consultant at Brookside Payments. He reads merchant statements for a living, which is exactly as glamorous as it sounds. He writes about what processors do, what they hide, and what happens when a merchant finally asks the right question. Based in Florida, most of his work happens over the phone and across the kitchen tables of business owners who just want a straight answer.
Published Articles
Industry Insights · March 28, 2026
Square Looks Simple. Until It Isn’t.
Square payment processing problems don’t announce themselves. They show up after you’ve been on the platform long enough to stop…
Industry Insights · March 27, 2026
PayPal Seemed Like the Easy Choice. Here’s Where Easy Gets Expensive.
Industry Insights PayPal worked fine — until it didn’t. For a lot of merchants, that’s where the story ends and…
Risk & Fraud Prevention · March 27, 2026
A Chargeback Doesn’t Ask Permission. Here’s What Happens When One Hits Your Account.
Risk & Fraud Prevention A chargeback doesn’t knock. It doesn’t wait for your side of the story. It charges your…
Industry Insights · March 26, 2026
The Bank That Couldn’t Answer Her Questions Just Called to Sell Her Something.
Human Nature She didn’t call them. They called her. Eight minutes later she still wasn’t sure if something was wrong…
Pricing Models · March 26, 2026
The Pricing Model That Makes Sure You Can Never Figure Out What You’re Paying
Pricing Models Three tiers, three rates, one advertised number. Here’s why tiered pricing payment processing is the model built to…
Human Nature · March 25, 2026
Sallie Just Wanted to Know If She Was Being Overcharged. Her Bank Had No Idea.
Human Nature A nail salon owner. A Tuesday afternoon. One phone call that went exactly the way you’d expect. Your…
Human Nature · March 25, 2026
I Told a Client the Math Didn’t Work. Then I Helped Them Anyway.
Human Nature What happens when a prospect reaches out and the honest answer is “we can’t help you profitably.” Here’s…
Merchant Tips · March 24, 2026
The Questions I Wish Every Merchant Would Ask Me
Not the questions on every “how to choose a payment processor” checklist. These are the payment processor questions that reveal…
Merchant Tips · March 24, 2026
Your Money Goes Somewhere Before It Hits Your Bank. Here’s Where.
Merchant Tips A merchant account is how your business actually gets paid when a customer swipes a card. Here’s what…
Merchant Tips · March 23, 2026
Everyone Thinks Switching Processors Is a Nightmare. They’re Wrong
How to switch payment processors is a question most merchants overthink. It isn’t complicated. Here’s exactly what happens, how long…